Question 1

What does Leaseway cost?

Accepted Answer

Nothing. Getting matched is free for property owners, with no obligation to hire the company we introduce you to. We're paid a referral fee by the management company, not by you. See /pricing for what managers themselves typically charge.

Question 2

How much does property management cost in Indianapolis?

Accepted Answer

Most Indianapolis-area management companies charge 8-10% of collected rent per month, plus a one-time leasing fee of 50-100% of one month's rent when a new tenant is placed. Some charge a flat monthly fee instead. These are market ranges, not Leaseway's rates — your quote comes from the manager. See /pricing for a full breakdown.

Question 3

What is a leasing fee?

Accepted Answer

It's the one-time fee a manager charges when they place a new tenant, covering marketing, showings, application processing, screening, and lease execution. It typically runs 50-100% of the first month's rent and is normally only charged on a successful placement. Confirm the exact amount and trigger in writing before signing.

Question 4

What other fees should I watch for?

Accepted Answer

Ask specifically about maintenance markups, lease renewal fees, vacancy fees, inspection fees, advertising costs, and early termination penalties. These vary widely between companies and are the most common source of surprise costs. Our /pricing page lists the fees worth asking about line by line.

Question 5

Will I be locked into a long-term contract?

Accepted Answer

That depends entirely on the management company — terms range from month-to-month to annual agreements with cancellation notice periods. Leaseway does not set these terms. Ask for the cancellation clause and notice period in writing before you sign anything.

Question 6

How do I get started with Leaseway?

Accepted Answer

Answer a few questions about your property on /get-matched, or call 317-445-9151. We use your city, property type, and what you need to identify one management company that fits, then introduce you. It takes about two minutes and costs nothing.

Question 7

How many companies will contact me?

Accepted Answer

One. We share your details with a single matched management company — never a list of competing bidders — so you aren't flooded with sales calls. If we can't find a good fit for your property, we'll tell you rather than hand you off to whoever is available.

Question 8

What happens after you match me?

Accepted Answer

The management company contacts you directly to discuss your property, their pricing, and their terms. From that point the relationship is between you and them — you sign with them, not with Leaseway. You're free to decline and ask us for a different match.

Question 9

What if I already have a tenant, or another manager?

Accepted Answer

Both are common and worth raising up front. Mention it when you get matched so we only introduce companies that take over occupied properties or handle transfers from another manager, including moving deposits, tenant files, and keys.

Question 10

Which areas do you cover?

Accepted Answer

We match owners across Central Indiana including Indianapolis, Carmel, Fishers, Noblesville, Westfield, Zionsville, Greenwood, Avon, Brownsburg, Plainfield, Lawrence, Speedway, Whitestown, McCordsville, Pendleton, Mooresville, and Bargersville. Coverage depends on which partner companies serve your specific area and property type.

Question 11

What does tenant screening usually include?

Accepted Answer

Leaseway does not screen tenants — the management company you're matched with does. A thorough screening usually covers a credit check, criminal background check, eviction history search, employment and income verification (commonly a 3x rent minimum), landlord references, and identity verification. Ask any manager to walk you through their exact criteria before you sign.

Question 12

How quickly can a manager find tenants?

Accepted Answer

Time to lease depends on the property, the rent, the season, and the local market, so a manager who promises a specific number of days before seeing your property is guessing. Ask the company we match you with for their recent average days-on-market for rentals like yours, and whether they offer any leasing guarantee in writing.

Question 13

What income do tenants usually need to qualify?

Accepted Answer

A verifiable monthly income of about 3 times the rent is the common industry threshold, so roughly $4,500/month for a $1,500/month property. The exact requirement is set by the management company and the owner, not by Leaseway.

Question 14

Can I set a pet policy for my rental?

Accepted Answer

Yes — pet policies are set by the property owner, and you agree them with your management company. Pet-friendly properties commonly carry a non-refundable pet fee ($250-$500) and monthly pet rent ($25-$50). Service and emotional support animals must be accommodated under Fair Housing law regardless of a no-pet policy.

Question 15

How do tenants usually pay rent?

Accepted Answer

Most management companies collect rent through an online tenant portal by ACH bank transfer or card, with payments tracked and receipted automatically. Some still accept certified checks or money orders. Leaseway does not collect rent — ask the manager you're matched with which methods they support.

Question 16

When would I receive my rent payout?

Accepted Answer

Owner disbursements are commonly processed between the 10th and 15th of the month, after rent is due on the 1st and any approved expenses are deducted. The exact schedule is set by your management company, so confirm the disbursement date and how statements are delivered before signing.

Question 17

What happens if a tenant doesn't pay rent?

Accepted Answer

A manager will typically escalate through reminders, a late fee, direct outreach, and a formal demand notice before recommending an eviction filing. The specific timeline and whether legal filing costs are covered vary by company — ask to see their late-payment protocol in writing.

Question 18

Who provides year-end tax documents?

Accepted Answer

Your management company does. Most provide a year-end owner statement with income and expenses categorized for filing, and issue 1099 forms where required. Confirm what year-end reporting is included, since this is a common gap between companies.

Question 19

How are maintenance requests usually handled?

Accepted Answer

Tenants normally submit requests through the management company's portal or an emergency line. Non-emergency requests get triaged and dispatched to the company's contractors, and owners are notified. Leaseway is not involved in maintenance — ask your matched manager about response times and after-hours coverage.

Question 20

Do I have to approve every repair?

Accepted Answer

Most companies let you set an approval threshold — commonly $300-$500 — so small repairs proceed without delay and anything larger comes to you with a scope and estimate first. Genuine emergencies are usually handled immediately regardless of threshold to protect the property and meet Indiana habitability requirements.

Question 21

Do managers mark up maintenance costs?

Accepted Answer

Some do and some don't, and it's one of the biggest hidden cost differences between companies. Ask directly whether contractor invoices carry a markup or coordination fee, and get the answer in writing — a 10% markup on repairs can outweigh a lower monthly management rate.

Question 22

What usually counts as an emergency?

Accepted Answer

Typically: no heat in cold weather, no water, gas leaks, sewer backups, flooding, fire or smoke damage, electrical hazards, broken locks or security issues, and anything posing immediate risk to tenant health or the property. Confirm how your manager defines emergencies and what their after-hours dispatch actually covers.

Question 23

What is eviction protection?

Accepted Answer

It's an optional add-on some management companies offer that covers legal filing fees, court costs, and process server fees if a tenant has to be evicted, and includes coordinating the case. Coverage and exclusions vary a lot, so read what's actually included before relying on it.

Question 24

How long does an eviction take in Indiana?

Accepted Answer

Usually 3-6 weeks from notice to possession: a 10-day notice to vacate, court filing, a hearing typically 7-14 days after filing, judgment and writ of possession, then sheriff execution in about 5-7 business days. Contested cases and court backlogs can extend this considerably.

Question 25

What Indiana laws apply to my rental?

Accepted Answer

Indiana Code Title 32, Article 31 governs landlord-tenant matters, including security deposit handling (IC 32-31-3), habitability standards (IC 32-31-8), and notice procedures, alongside federal Fair Housing rules. This is general information, not legal advice — consult an Indiana attorney for your situation.

Question 26

Do I need to register my rental in Indianapolis?

Accepted Answer

Indianapolis requires rental properties to be registered with the Department of Business and Neighborhood Services (DBNS), which can involve inspection and an annual fee. Requirements change, so verify current rules with DBNS directly. Many management companies will handle registration for you — ask whether it's included or billed separately.

Question 27

Will I get an owner portal?

Accepted Answer

Most established management companies provide one, with financial statements, maintenance history, tenant payment records, inspection reports, and documents like the lease and invoices. Ask for a demo of the portal before signing — the quality varies widely and it's how you'll see everything.

Question 28

How often should I expect to hear from my manager?

Accepted Answer

Typically a monthly owner statement with your disbursement, notifications for repairs above your approval threshold, periodic condition updates, and a renewal recommendation before the lease ends. Ask who your day-to-day contact is and what their response time commitment is.

Question 29

Can I visit my rental property?

Accepted Answer

Yes, with proper notice. Indiana law requires reasonable notice — generally 24 hours — before entering a tenant-occupied property, except in emergencies. Your management company can coordinate visits, inspections, and walkthroughs. Ask how many routine inspections per year are included.

Question 30

What happens when a lease is up for renewal?

Accepted Answer

Good practice is a market rent analysis 60-90 days before expiration, then a recommendation to renew at the current rent, raise to market, or move to month-to-month. Ask whether renewal negotiation and paperwork are included or carry a separate lease renewal fee.

Frequently Asked Questions

Pricing & Fees

Getting Started

Tenant Screening & Placement

Rent Collection & Financials

Maintenance & Repairs

Legal & Evictions

Owner Experience

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